Zambala Luxury Residence

I will not recommend this hotel. My boyfriend and I live there for three days in October. The housekeeping staff forgot to clean our room one time. And another time the house keeping staffs left their mopping cloth on my bedsheet. Really unprofessional... And they only provide you bottles of water for the first day... This is 20 mins drive to the city center...

Unfortunately, my husband and I are very disappointed with this hotel. Upon arrival on the night of check in, there was no reception to be found. Since we called the hotel to no avail, we were unable to get into our pre-paid room and were left without a place to stay. We searched 3 other hotels until we finally found a hotel with vacancy. We understand there were steps for late check in. Due to difficulty with wifi and travel, we were unable to see these instructions beforehand. Since we never stepped foot in the hotel room and there was no attempt on the hotel's part to inform us of that reception wouldn't be available, we'd hope the hotel would be courteous enough to give us a refund. Yet they refused to give a refund, only credit for later use, which isn't useful as we won't be in the area in the foreseeable future. As we had paid for a room that night, any sort of attempt to reach out to us would have alleviated the problem and would have been so greatly appreciated. Instead, our first night of our honeymoon was quite an unpleasant surprise and rocky start. Due to lack of best interest in the customer, we do not recommend this hotel.

We booked an apartment for 4 persons from the 29th of December to the 2nd of January.The price was very good, the apartment was excellent, very clean and the building new and with parking.The manager and the lady that were by the desk were extremely kind and helpful. It is a great place to stay especially for a family that needs 2 rooms.We felt like home!

This was a very surprisingly pleasant find. I stayed on business for 2 nights and wasn't sure what to expect. There must have been something going on in Milan as all the hotels at the time were very expensive, and I would normally stay in a more central hotel which I always find disappointing (price-benefit) in Milan. First of all, this is not a hotel -- it's an apartment. My studio was large, with separate kitchen, bathroom and a hallway area. The kitchen was functional, though didn't have a microwave. The bed was very comfortable, and I appreciated the balconies and fully opening doors. The entire apartment is very clean and pleasant, and looks to have been built with care. So many much more expensive places in Milan look like they were built by a cowboy. The attention to the general presentation is very good. It does have a maid service -- towels were replaced and the bed was made each day, and the usual toiletries you get in a hotel are there. However, you don't get any food, and although there's a kettle, there's no milk, tea, coffee; and no dishwasher tablets (thought there is a dishwasher). Food is supplied only from a vending machine. There's a Esselunda supermarket about 10 minutes walk (to the west). In particular, the free wifi in the rooms was good quality -- good enough to stream video, which is a rarity in hotels. Depending on what you want, the location is good or bad. It's a good walk to the Duomo, but still walkable. The area is not beautiful, but not nasty. In fairness, most of Milan looks suburban outside of the very center anyway. The biggest issue is that checkin closes at 8pm and checkout doesn't open until 8am. Note that the entire place is designed on a Buddhist theme. It's not rammed down your throat, but it seems like it might have been set up by a religious community. Personally, I liked that uniqueness, but if you need a non-secular place to stay, this could annoy you. I will stay again, but next time I will drop into Esselunga on the way and pick up some basic provisions.